Greetings Leaders! I was driving to my favorite Starbucks this morning when I heard a short story on the number of measures that might be on the ballot this coming year in California. There are about 80 measures that special interest groups are promoting, and to get the measures on the ballot they each have […]
Debra Bowen… A Little White Lie? Am I over reacting? Read More »
Greetings Leaders! We’re facing some interesting times. It seems the country is split almost evenly over the health care debate. One thing is for certain, we are heading for a cliff and I imagine it this way. A teenager borrows his Dad’s car. It has a full tank of gas and carries the promise of
What Do You Do When You Can’t Reach Consensus? Read More »
Greetings Leaders! My family and I were watching Salon Takeover on Bravo the other night where one of the hairstylists was obviously a poor performer. She wasn’t great at time management, talked incessantly about herself, disregarded her clients time constraints, was a poor listener, didn’t take criticism to heart and was a drag on the
How To Handle Poor Performance Read More »
Greetings Leaders! Recently I was walking down a street in downtown Sacramento on my way to meet with a client. The entrance to the building I was heading towards was quite extensive and consisted of three sets of double doors. The street was relatively empty and I could easily feel the presence of the other
Is Chivalry Dead? Leaders… become a Knight… (or a Knightess)! Read More »
Greetings Leaders! I recently wrote a fairly critical blog of Comcast’s Customer Service. Well, I am happy to report that I found someone that does it right. American Express. I want to write about this, because good customer service doesn’t happen by accident. There is a reason why American Express excels in customer service.
Leadership Driven Customer Service Read More »
Greetings Leaders! There is an interesting initiative making its way through the California legislative process. Merry Hyatt of Redding California is pushing to have an initiative, requiring Christmas carols to be sung in public schools, placed on the ballot next year (Read the article here). I haven’t read the initiative, but I think it is
Leadership – Why Belief In A Higher Power Matters Read More »
Greetings Leaders! My wife Debbie and I are celebrating our 25th Anniversary this month and to commemorate the occasion we are replacing her wedding ring with something a little bigger than we could afford in our early twenties. Not having shopped for an expensive piece of jewelry in a very long time, we decided to
Buying a Ring – Customer Service in the Jewelry Industry Read More »
Greetings Leaders! Alright – I know this is a weird analogy, but have you ever used the restroom designated for the other sex? At a coffee shop that I frequent, the table I normally sit at is near the restrooms. There are two of them, one for Men and the other for Women. During the
Leadership – Which Restroom Do You Use? Read More »
Greetings Leaders! I am usually on the road at 6am, driving to a Starbucks to plan out my day. At 6am a funny thing begins to happen. Cars begin to vacate the left hand lane as it turns into a Carpool/HOV lane. I often wonder why, after 6am, a good number of drivers will zoom
You Drive 80mph But… You Won’t… Read More »
Greetings Leaders! Growing up in Hawaii and being half Japanese (Hapa to those local to Hawaii), I was influenced a lot by Japanese culture. I often went to the .25 cent movies with my dad and we would watch Samurai movies such as Musashi Miyomoto or Zatoichi, The Blind Swordsman. In the picture below (created
Leadership – Lessons from a Samurai Read More »
